Border Express Logistics (“Border Express”, “we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit our website [your domain] (the “Site”), contact us, request a quote, or use our logistics services.
If you do not agree with this Policy, please do not use the Site.
We may collect the following categories of information:
A. Information you provide to us
Contact details: name, company name, email address, phone number, address.
Shipment/request details: pickup and delivery locations, item description, value/insurance preferences, preferred dates, special handling instructions.
Account/verification details (if required): identity verification information for secure shipments (only where necessary).
Communications: messages you send via forms, email, phone, or chat.
B. Information collected automatically
Device and usage data: IP address, browser type, device identifiers, operating system, pages visited, time spent, referral URLs.
Cookies and similar technologies: to remember preferences, improve Site performance, and measure traffic.
C. Information from third parties
Service providers such as analytics, payment processors (if applicable), mapping tools, and customer support platforms.
Logistics partners (e.g., carriers, customs brokers) for delivery execution and compliance.
We use personal information to:
Provide quotes and respond to enquiries.
Plan and execute logistics services (pickup, transport, delivery, warehousing).
Manage chain-of-custody, security protocols, and shipment verification when required.
Process billing and payments (if applicable).
Communicate service updates, tracking info, and support messages.
Improve our Site, services, and user experience.
Detect fraud, prevent misuse, and protect safety/security.
Meet legal, regulatory, and customs compliance obligations.
Maintain internal records, audits, and service documentation.
Depending on your location, we process your information based on:
Performance of a contract (to provide services you request).
Legitimate interests (service improvement, security, fraud prevention).
Consent (marketing communications or non-essential cookies).
Legal obligation (tax, customs, regulatory compliance).
We do not sell your personal information. We may share your information only as necessary with:
Service providers (IT hosting, analytics, customer support, email, security).
Logistics partners (carriers, warehouses, customs brokers) to complete shipments.
Payment processors (if applicable) to process transactions.
Professional advisors (legal, auditing, insurance) where necessary.
Authorities or regulators if required by law, customs rules, or legal process.
Business transfers if we are involved in a merger, acquisition, or sale of assets.
All third parties are expected to protect information and use it only for the purpose provided.
We use cookies and similar tools to:
Ensure the Site functions properly.
Remember your preferences.
Understand traffic and performance.
Improve marketing and user experience (if enabled).
You can manage cookies through your browser settings. Disabling cookies may affect some Site functions.
We keep personal information only as long as necessary for:
Providing services and support.
Maintaining operational and security records (including chain-of-custody logs).
Legal, tax, customs, and compliance obligations.
Resolving disputes and enforcing agreements.
Retention periods may vary depending on the type of information and legal requirements.
We implement reasonable administrative, technical, and physical safeguards to protect your data, including access controls and secure storage. However, no method of transmission or storage is 100% secure. You use the Site at your own risk.
If you access our services from outside the country where our servers or providers operate, your information may be transferred internationally. We take steps to ensure adequate protection consistent with applicable law.
Depending on your location, you may have rights to:
Request access to your personal information.
Request correction of inaccurate data.
Request deletion (where legally permitted).
Object to processing or request restriction.
Withdraw consent (where processing is based on consent).
Request a copy of your data (data portability).
To exercise these rights, contact us using the details below. We may need to verify your identity before responding.
If you subscribe to updates, we may send service announcements or marketing emails. You can opt out at any time by clicking “unsubscribe” in emails or contacting us.
We may still send important service-related messages (e.g., shipment updates).
Our Site and services are not directed to children under 13 (or the age required by your local law). We do not knowingly collect personal information from children.
Our Site may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before providing information.
We may update this Privacy Policy from time to time. We will post updates on this page and revise the “Last Updated” date. Continued use of the Site after changes means you accept the updated Policy.
If you have questions or requests regarding privacy, contact: